Fraud & Security
What to Do if You've Been a Victim of Fraud
Act quickly, and start by calling us.
Fraud is common, and scammers are getting more sophisticated every year. Falling for a scam doesn't mean you did anything wrong. If you're ever unsure about a call, text, email, or transaction, reach out to us before you act. Here's exactly what to do if you think you've already been targeted.
Contact Us Right Away
If you think you've been targeted, call us or visit a branch. We can help cancel cards, block pending transactions, and start the recovery process.
- Member Service Centre
Monday to Friday, 9:30am to 5:00pm
1-866-494-7181 - After-Hours Support
1-888-223-8158 - Lost or stolen debit card
Available 24 hours a day, 7 days a week
1-888-277-1043 - Lost or stolen Cascadia Collabria credit card
Available 24 hours a day, 7 days a week
1-855-341-4643 - Compliance and Privacy Department
fraud@cascadiacu.com
If you think you've been targeted, work through these steps in order. The first few matter most.
1. Stop all contact and don't send any more money
Even if the scammer says it's urgent or threatens a consequence, stop. Don't reply, don't click anything further, and don't send another payment.
2. Call us right away
Call the Member Service Centre at , or visit your branch. If it's after hours and your debit card is involved, use the card numbers listed above to stop further transactions, then call us first thing the next business day.
3. Change your passwords
Update your online banking password and any other accounts that may have been compromised, especially if you clicked a link or shared login details.
4. Place a fraud alert with both credit bureaus
Contact Equifax at and TransUnion at . They don't share alerts with each other, so you need to contact both.
5. Report it to the Canadian Anti-Fraud Centre (CAFC)
Report online at reportcyberandfraud.canada.ca or call . CAFC doesn't investigate individual cases, but reporting helps authorities track patterns and can support recovery efforts.
6. File a report with your local police
Call your local RCMP detachment's non-emergency line. You'll usually need a police file number for insurance claims or if the case is investigated further. Call 911 only if you're in immediate danger or a crime is in progress.
Find your local detachment here:
7. Keep a record of everything
Save screenshots, emails, text messages, names, phone numbers, and transaction details. This makes reporting faster and more effective.
Who to Contact
A quick reference for everyone you may need to reach.
Note: The CAFC collects and shares fraud intelligence with law enforcement, but it doesn't investigate individual cases or recover money. That's the role of your local police, which is why the steps above ask you to contact both.
You're Not Alone
If something feels wrong, trust that instinct. Call us, pause the transaction, and let us help you check. Being scammed is nothing to be embarrassed about, scammers are skilled, and they succeed against smart, careful people every day. No question is too small, and the sooner you reach out, the more we can do.
Want to learn more? The Canadian Anti-Fraud Centre keeps an up-to-date list of current scams, and Get Cyber Safe has practical tips for staying safe online.
