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Visit a Branch or ATM. View our locations to see our business hours.

Lost or Stolen Cards

Lost Debit Card

Call your branch during business hours if your debit card is lost, stolen or you've noticed unauthorized activity on your account.

To report a lost or stolen debit card after hours:

  • Summerland members: Call 1-888-277-1043
  • Osoyoos and Revelstoke members: Call 1-866-494-7181 and leave a message. Someone will return your call the next business day.

Lost Cascadia Collabria Card

Call 1-855-341-4643 to report a lost or stolen Collabria credit card. Help is available 24-hours a day, 7-days a week, including holidays.

Plan Ahead: Service Interuptions Start July 7

From July 10-13, our founding credit union banking systems will merge into a single Cascadia banking system. leading up to and during this time, many services - including online banking, mobile apps will be unavailable. Debit and ATM transactions will have reduced limits.

Revelstoke and Osoyoos members will experience service interruptions for e-transfers starting July 7.

Learn more
FAQ

Frequently Asked Questions

Find answers to common questions about our services and policies.