Bald Range Wildfire: Summerland Branch Update

August 21, 2026

We're pleased to share that our Summerland Branch will reopen Monday, August 24.

We’ll be operating during our regular hours: 9:30 AM to 4:30 PM with fewer staff.

We wanted to make sure the branch is a comfortable and safe space to return to, so we've taken time before reopening to clean the building and address air quality following the wildfire smoke in the area.

Our Summerland team has been directly impacted by the wildfire, and some employees are still navigating their own return home and recovery. Our hours will be back to normal, though we may have fewer staff than usual, so we appreciate your patience as we get settled back into the branch.

If you need in-person support, we’ll be glad to see you. If your banking can be done through online or mobile banking or by phone, those options continue to be available as well.

Financial support also remains available for members impacted by the wildfire.

Thank you for the patience, kindness and understanding you’ve shown our team throughout the past several days. We look forward to welcoming you back.

Financial Support for Members

We know the wildfire may create unexpected financial challenges for members and local businesses, both now and as people are able to return home and assess the impact.

For members and businesses directly impacted by the wildfire, financial relief options may be available based on individual circumstances and eligibility. These may include emergency relief loans and mortgage payment deferrals to help with immediate financial needs and support recovery.

You can read more about available financial relief on our website.

If you've been affected and need support with your banking or finances, please reach out. We understand every member's circumstances are different, and we'll work with you to explore the options that may be available. Call us during business hours at 1-866-494-7181.

Receiving Emergency Support Services

If you have been evacuated, you may be eligible for financial assistance through Emergency Support Services (ESS). ESS assistance may be provided by Interac e-Transfer, so you may want to make sure you're set up to receive funds. If you need help accessing online banking, setting up e-Transfer or registering for Autodeposit, please call us at 1-866-494-7181. We can help you get set up.

Insurance

If you've been evacuated, consider contacting your insurance provider or broker as soon as possible, even if you don't yet know whether your home or property has been damaged. They can help you understand what your policy covers, including any evacuation-related expenses, and advise you on whether to start a claim. Keep receipts for expenses related to your evacuation, such as accommodations, meals and other essential costs, in case they are covered by your policy.

Supporting our Community

We are incredibly grateful to the firefighters, first responders, volunteers, local organizations and community members who have been working around the clock to keep people safe and support those who have been displaced. We’ve seen so many people and organizations step up to provide food, shelter, supplies, care for animals and countless other forms of support when they’re needed most.

To help support this work, Cascadia has provided:

$15,000 to the SOS Summerland Wildfire Relief Fund to help meet immediate needs and support people affected by the wildfire.
$2,500 to Mamas for Mamas, whose team is mobilizing to get essential supplies and support to people affected by the wildfire.
$2,500 to the Animal Lifeline Emergency Response Team (ALERT) to support the rescue and shelter of domestic animals and livestock displaced by the wildfire.

We will continue working alongside the community and supporting recovery and rebuilding efforts in the months and years ahead.

Official emergency information