Important: e-Transfer interruptions begin July 7

Here’s what you can do now to get ready and ensure a smooth transition:

Save your e-Transfer contact list before July 8

Save your e-Transfer contacts (emails or phone numbers) so you can easily rebuild it later. Your e-transfer contacts WILL NOT CARRY OVER into the new system. You can do this by taking screenshots of your contacts on your phone or copying them into a document on your computer to reference later.

e-Transfers

Sending INTERAC® e-Transfer

• The ability to send an e-Transfer will shut down at 4:00pm on Tuesday, July 7, and any outgoing unaccepted e-Transfers, by the recipient, will be cancelled and returned to your account.

Incoming INTERAC® e-Transfers

• Notifications received must be deposited prior to Wednesday July 8 at 4:00pm or after July 12 in the new Cascadia system.

AutoDeposit

• All AutoDeposits set up for incoming e-Transfers will be disabled on Wednesday July 8 at 4:00pm.

Plan ahead for payments and deposits:

• Deposit any cheques using the OCU/RCU app that you’d like to process before the banking system merger.
• Pay any bills due July 10-12 by July 9th to avoid delays.
• Complete any critical banking transactions before 5:00 p.m. on Friday, July 10.
• Delete or reschedule any future-dated CRA bill payments — these will not carry over to the new system.
• Be prepared: debit purchases and ATMs will work, but will have reduced limits from July 10-12. Plan your large purchases in advance; withdraw extra if needed.

During Integration Weekend (July 10-13)

While we’re connecting our systems:

• Digital and mobile banking will be unavailable from Friday evening until Monday morning.
• Debit purchases and ATMs will have reduced limits from July 10-12. Plan your large purchases in advance; withdraw extra if needed.

After Integration Weekend (July 13)

Once our upgraded Cascadia system is live, you’ll need to re-onboard into Cascadia Digital Banking.

Here’s what to expect:

• You will need your existing debit card number to login for the first time. You will need your date of birth to re-enroll in 2-factor authentication.
• If you’re unsure of your debit card number or don't have a debit card, please contact us: 1-866-494-7181 or after-hours call 1-888-223-8158.
• Delete your old OCU/RCU Mobile App and download the Cascadia Credit Union App.

Other Important Post-Merge Actions

• Recreate your INTERAC® e-Transfer Profile, Contacts, AutoDeposit Settings, and “Request Money” features.
• Recreate your CRA profile and any future-dated CRA payments.
• Re-add any delegates for business or organization accounts.