For Revelstoke and Osoyoos members

We're Bringing Together our Banking Systems

We’re preparing for another major milestone in our merger — connecting all three credit unions onto one Cascadia banking system. For legacy Osoyoos and Revelstoke members, this change includes a few important steps before and after the merger weekend to ensure a smooth transition.

Member information document

Before April 17

Here’s what you can do now to get ready and ensure a smooth transition:

  • Deposit any cheques using the OCU/RCU app that you’d like to process before the banking system merger.

Plan ahead for payments:

  • Pay any bills due April 17-19 by April 16 to avoid delays.
  • Complete any critical banking transactions before 5:00 p.m. on Friday, April 17.
  • Delete or reschedule any future-dated CRA bill payments — these will not carry over to the new system.
  • Be prepared: debit purchases and ATMs will have service limitations from April 17-19. Plan your large purchases in advance; withdraw extra if needed.

e-Transfers

Sending INTERAC® e-Transfer

  • The ability to send an e-Transfer will shut down at 4:00pm on Tuesday, April 14th, and any outgoing unaccepted e-Transfers, by the recipient, will be cancelled and returned to your account.

Incoming INTERAC® e-Transfers

  • Notifications received must be deposited prior to Wednesday April 15 at 4:00pm or after April 19 in the new Cascadia system.

AutoDeposit

  • All AutoDeposits set up for incoming e-Transfers will be disabled on Wednesday April 15 at 4:00pm.

Save your e-Transfer contact list

Save your e-Transfer contacts (emails or phone numbers) so you can easily rebuild it later. You can do this by taking screenshots of your contacts on your phone or copying them into a document on your computer to reference later.


During Merger Weekend



While we’re connecting our systems:

  • Digital and mobile banking will be unavailable from Friday evening until Monday morning.


After Integration Weekend (April 20)


Once our upgraded Cascadia system is live, you’ll need to re-onboard into Cascadia Digital Banking.

Here’s what to expect:

  • You will need your existing debit card number to login for the first time. You will need your date of birth to re-enroll in 2-factor authentication.
  • If you’re unsure of your debit card number, please contact your branch.
  • Delete your old OCU/RCU Mobile App and download the Cascadia Credit Union App.

Other Important Post-Merge Actions

  • Recreate your INTERAC® e-Transfer Profile, Contacts, AutoDeposit Settings, and “Request Money” features.
  • Recreate your CRA profile and any future-dated CRA payments.
  • Re-add any delegates for business or organization accounts.
FAQ

Questions About Systems Integration