Online Banking Support: Answers to your Most Common Questions
Whether you're checking a balance or setting up a transfer, this page has the basics covered so you can bank with confidence.
For help with online business banking, read the Small Business Online Banking Member Guide.
Accounts and Payments
View your balances and transaction history, pay bills, manage payees, and set up recurring payments, all from one place.
Transfers
Move money between your own accounts, send an Interac e-Transfer, or set up recurring transfers to anyone with a Canadian bank account.
Account Services
Open a new savings or chequing account, order cheques, manage stop payments, or set up mobile banking access.
Messages and Alerts
Stay on top of account activity with personal messages, financial reminders, and alerts you control.
Profile and Settings
Update your contact information, change your password, manage 2-step verification, setup biometric login and adjust your paper statement preferences.
We're here to help.
If you still have questions, we're here to help. Call us at 1-866-494-7181 (after hours 1-888-223-8158) or drop by one of our branches.
