As Cascadia Credit Union continues to come together, we’re taking steps to strengthen how members connect with us—making it easier to get support when it’s needed, while continuing to deliver the personal service we’re known for.

Our new Member Service Centre is a big part of that.

A more connected way to support members

The Member Service Centre is a dedicated team of Cascadia employees who support members by phone with everyday banking needs.

It brings together knowledgeable staff from across our communities into one connected team. That means when a member calls, they can reach someone more quickly and get consistent, reliable support—no matter which branch they’re connected to.

Still Cascadia. Still local.

We know some members may wonder what this change means.

When a call is answered by the Member Service Centre, it’s still being handled by our people—not an outsourced call centre. The same care, privacy, and service standards remain, and members are still speaking with someone who understands Cascadia and the communities we serve.

Why this change matters

Bringing our teams together in this way helps us reduce missed calls, shorten wait times, and make it easier for members to get help without always needing to visit a branch.

It’s one of the benefits of coming together as one credit union—using our combined strengths to improve the overall member experience.

Branches are still here

In-person service remains an important part of who we are. Our branches continue to play a key role in supporting members and building relationships in our communities —and you can still reach local staff when you need them.

The Member Service Centre simply adds another way to connect—giving members more flexibility in how they bank with us.

You can reach the member service centre by calling 1-866-494-7181.