Collabria Card FAQ | Cascadia Credit Union

New Cascadia credit cards are coming. Learn more about what to expect and what actions you may need to take.

Update

New Collabria credit cards are coming to Osoyoos and Revelstoke Cardholders

If you’re an Osoyoos or Revelstoke member with a Collabria credit card, you will be receiving a new Cascadia credit card in the mail. See the FAQ below for more information.

Thank you to our members for your patience during this transition.

Update

New Collabria credit cards are coming to Osoyoos and Revelstoke Cardholders

Collabria Credit Cards

Frequently Asked Questions

FAQ

Business Card Frequently Asked Questions

Update

New Collabria credit cards are coming to Osoyoos and Revelstoke Cardholders

Collabria Credit Cards

Frequently Asked Questions

What's happening?

Why are some members receiving a different type of credit card (Visa or Mastercard)?

When are the new cards being mailed?

Who is impacted?

When does my old card stop working?

For joint accounts, if one card is activated will all cards on the account automatically activate?

When do I need to activate my new card?

How do I activate my new credit card?

What happens to existing balances, rewards, and limits?

Will my card number change?

Will I need to set up a new PIN?

Will Collabria pull a new credit check to migrate my credit card from OCU/RCU to Cascadia Credit Union?

Will this transition impact my credit bureau report or score?

When should I stop making payments to my OCU/RCU credit card?

Will there be any changes to my payment date?

Will I be able to view statements from my old OCU/RCU credit card?

Why am I receiving two statements after I have activated my new card?

What are the new cards available?

FAQ

Business Card Frequently Asked Questions

For business accounts, if one card is activated will all cards on the account automatically activate?

Will the business account pay structure transfer over to the new account?

Will the current Authorized Business Representative(s) be transferred to the new account?

If the business is set up as Consolidated Pay, will the Authorized Business Representative receive the MyCardInfo login credentials for the new MyCardInfo account?